I am sorry your not happy, as I really care about my customers and it is really upsetting to hear this, I carefully fold every item and package them personally as I am a 1 person business. I do not know what you expect me to post your order out in as I am not sure of any alternatives. With regard to returns you can return any item for any reason within 30 days of receipt of your order. I am really sad that you did not email me before leaving your feedback giving me an opportunity to rectify your issues.
Carol x