All our items are send by 1st class royal mail. Items are sometimes upgraded at no extra cost to a signed for service. iI this is the case then a tracking number will be available.
My order has not been delivered. What shall I do?
You will receive an email from us when your item is dispatched. you should receive delivery within 2 working days. If this doesn't happen then your item is likely to be at your local sorting office. Please contact royal mail before emailing us. If an item is not delivered to you and you don't collect it from your local sorting office then it should be returned to us. We will always contact you if we receive your order back to us.
I am missing an item from my order. What should I do?
This shouldn't happen but if it does we are really sorry about this! If you have an item missing from your parcel, please contact our Website Customer Services team, by sending an email to email@example.com or by ringing us on the telephone number at the top of the page we will do all we can to help
Do you deliver internationally?
Yes we do offer a worldwide delivery service with Royal Mail
Can I cancel or amend an order once it has been placed?
We are unable to cancel or amend orders once they have been placed. This includes changes to your delivery address. Please ensure you review all information carefully as you proceed through our checkout. However, you can return any unwanted product back to us.
My payment card has changed-expired. How will I receive my refund?
We are required to process all refunds to the original payment method applied when you placed your order. This is the case even if the payment card used has now expired, or your account has been closed or cancelled. Normally, in this case a refund will automatically be processed to the same account. If you have another payment card with the same issuing bank, they can typically apply the refund to your new card. If you no longer have a credit card with that bank, as an alternative they may be able to issue your refund by cheque.
One of my items has been cancelled? Why did this happen?
Orders can be cancelled if there was an issue with your item or we could not process your payment details. No money will be taken for these items, or refunds issued.
How can I pay on the website?
You can pay by: Credit card: We accept Google wallet, Visa, Delta, Visa Electron, MasterCard Debit card. We also accept UK-based Maestro and Solo cards.
We do not accept: Cheques or postal orders Euro-cheques Cash in any currency Book tokens Purchase orders International wire transfers Direct debit
I am an international customer. Can I claim my VAT back?
Unfortunately, we do not have the facility to process VAT refunds for online purchases. All prices advertised on our website are inclusive of UK VAT, where applicable.
I am an international customer. Will I need to pay any custom fees when receiving my order?
All products are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to, on or after delivery. Additional taxes, fees or levies may apply according to local legislation and we recommend that customers check these details before placing any orders for international delivery. We can not be held responsible for this.
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